Get quick answers to your questions and make shipping with us a breeze.
Frequently Asked Questions
What services does KAPAMILYA KARGO offer?
KAPAMILYA KARGO offers a variety of logistics services, including door-to-door delivery, Balikbayan box shipping, customs clearance assistance, and sea freight services. We specialize in delivering goods from Lake Forest, CA, to the Philippines.
How do I track my shipment?
You can track your shipment using the 10-digit KAPAMILYA KARGO tracking number provided to you. Simply enter this number on our tracking page at www.lbcexpress.com/track to get real-time updates on your package.
What are the rates for shipping Balikbayan boxes?
The rates for shipping Balikbayan boxes depend on the box size and destination in the Philippines. For example, prices start at $70 for a small box going to Manila and increase depending on the size and location. Please refer to our shipment price reference for detailed pricing.
Do you offer pick-up services for my Balikbayan box?
Yes, we offer free pick-up services with no weight limit. You can schedule a pickup by calling us at 1-877-726-4592. Alternatively, you can drop off your box at our location in Lake Forest, CA.
How should I pack my Balikbayan box?
To ensure the safety of your items, use the correct box size, wrap items individually, and layer packing material. Place heavier items on the bottom and lighter, fragile items on top. Secure the box with packing tape and label it clearly with the destination and return addresses.
What is the process for sending a package via sea freight to the Philippines?
To send a package via sea freight, you can either schedule a pick-up or drop off your box at our Lake Forest, CA, location. Our sea freight service is reliable, cost-effective, and ideal for large shipments.
What is the delivery time for packages sent to the Philippines?
Delivery times vary depending on the shipping method and destination. Sea freight generally takes longer than air freight, but we ensure your package reaches its destination safely and on time.
Do you assist with customs clearance?
Yes, we provide customs clearance assistance to help your packages move smoothly through the process. Our team is experienced in handling customs documentation and can help resolve any issues that may arise.
What measures do you take to ensure the safety of my cargo?
At KAPAMILYA KARGO, we prioritize the safety of your cargo by using secure handling practices, reinforced packing, and comprehensive tracking. We also offer double-boxing for fragile items to provide extra protection during transit.
How can I contact KAPAMILYA KARGO for further assistance?
You can reach us by phone at 1-877-726-4592 or drop by our office at 24601 Raymond Way, Suite 11B, Lake Forest, CA. We’re also available on Instagram and Facebook for additional support and updates.
Get in Touch Today!
Have questions or ready to start shipping? Contact us now and let our team assist you with reliable solutions tailored to your needs!
